Orders & Shipping

If you have provided us your email address, when your order ships, we will send you an email with your tracking information. From this link, you can also sign up to receive text notifications of the shipping progress.

You may also view the status of your order by signing into your account and going to My Orders on the left side. Click on Order History.

You can also click on the shipper’s tracking link to see additional details (for example, pictures of delivery, signatures, and location left).

We begin to fill your order immediately after it has been submitted. If you would like to cancel your order, you can click on the link to cancel from your order confirmation email or from the Order History page. If the option to cancel is not available, you can contact our customer service department, and we'll do our best to stop the shipment. If we are unable to, you may choose to return the order. Just follow the return instructions that came with your shipment.

If you haven't received your package and the tracking shows it has been delivered, please check the area surrounding your residence, with family members and neighbors. If you still cannot locate the package, we recommend reaching out to the delivery carrier, as they may be able to assist in locating the package.

If you have not received or were not successful in locating the package and it has been three (3) or more business days since the delivery date, download an affidavit form to assist us with researching your missing package. Once you've filled out the form, email it back to us for faster service. We'll conduct an investigation and respond to you typically within 3 business days to let you know the result of our investigation. Click here for more information and to download the form.

When you place your first order with us, and you use your Fingerhut Credit, the billing and shipping address need to match. We do this for your protection as we want to ensure the order is being shipped to you, the account holder. Subsequent orders, you have the ability to change your shipping address.

If you would like to change the address on your first order, you can use an alternate method of payment, i.e. Visa, MasterCard, Discover or American Express.

You may view the shipping and handling charges here.

Standard shipping will vary by the location you are shipping the order to, but typically means your order will ship and be delivered within 5 to 7 business days.

Additional shipping time will be needed if you order an item that is backordered, personalized either with monogramming or engraving, if an item you order is oversized like furniture or appliances, or if your order requires a down payment.

You can get updates on the status of your order by signing in to your account and going to My Orders and clicking on Order History.

If you'd like a faster option, we also offer Express Shipping on some items.

With Express Shipping once we receive the order, it takes 1 business day to process and package. If an order is placed Friday or on the weekend, the order will be processed on the next business day. If an order is placed on a Holiday, the order will be processed on the next non-Holiday business day. Once it is picked up from the carrier, the shipping timeframe is 2 days.

The product and shipping address must be eligible for the Express Shipping option.

Additional shipping time will be needed if your order is backordered, an item that is personalized either with monogramming or engraving, if an item you order is oversized like furniture or appliances, contains products that cannot be shipped by air, or if your order requires a down payment. These products do not qualify for Express Shipping.

The Express Shipping option is available within the 48 contiguous states, excluding APO/FPO addresses and PO Boxes.

Our checkout process will not provide the Express Shipping option when you are trying to order an item that is not eligible.

These are products that are shipped to you from the supplier or manufacturer (also referred to as drop ship). When you order an item that is shipped to you directly from the supplier, we will provide you with the expected delivery date.

Additional shipping time will be needed if you order an item that is personalized either with monogramming or engraving, if an item you order is oversized like furniture or appliances, or if your order requires a down payment

You can get updates on the status of your order by signing in to your account and going to My Orders and clicking on Order History.

Some items can be shipped to a PO Box. If an item cannot be shipped to a PO Box, we will ask you to provide a physical address.

Due to the value of some items, an adult signature will be required at the time of delivery for certain orders. Adult recipients must be at least 21.

Sealy provides Premium In-Home Delivery on the delivery day of your choosing, on select Sealy mattresses (ship codes O-R). Our shipping specialists will set up your new mattress and/or foundation in your desired room, remove and discard all packaging materials and dispose of your existing mattress and/or box spring, if requested – all included in the shipping and handling price. Please note disposal is 1-for-1 – if you purchase only a mattress, only your old mattress will be removed (not your box spring). Cannot ship to AK, HI or APO/FPO. Not eligible for free shipping promotions. Sealy mattresses which come compressed and rolled in a box for convenient shipping and handling do not come with In-Home Delivery.

Colorado and Minnesota charge a retail delivery fee for orders with taxable items shipped into their state. We pay the retail delivery fee on behalf of our customers so you will not see the fee on your invoice.

Fingerhut uses a variety of shipping carriers. We will ship your packages using the fastest, most reliable service available.