Shopping on Fingerhut
Placing an order
How do I use a promo code when I order?
During the online checkout process, you will be able to enter a valid promo code during Step 3 (Review & Place Order).
Please make sure to review the terms and conditions of the promotional code.
Can I use more than one method of payment on my order?
For online purchases only.
Fetti:
You may use your WebBank/Fingerhut Fetti credit, and a debit
card to complete your order. After your first order you may
use your Fetti credit and a credit card or debit card.
FreshStart:
You may use your WebBank/Fingerhut FreshStart credit to place
an order and a debit card to make your down payment.
You may use a debit card to pay the order total over your
FreshStart credit limit, in addition to the down payment.
How do I get free gifts from Fingerhut?
One of the best things about ordering from Fingerhut is getting free stuff!
Free gift promotional codes will be available periodically on the website. To receive an advertised free gift, enter the free gift promotional code during checkout. Please remember, only one promotional code is allowed per order!
How can I order?
Online: Sign into your account. When you find an item you would like to purchase, select Add to Cart. You will be prompted to check out or to continue shopping.
Phone: Call 1-800-233-3588 7 days a week, 7:00am-10:00pm (CT) to place an order with one of our representatives!
How do I use a gift card to pay?
During the online checkout process, you will be given the option of using a gift card for payment.
Catalogs
Where is my customer number on the catalog?
You can find your customer number highlighted on the back cover of the catalog.
How do I find my catalog number?
You can find your catalog number highlighted on the back cover of the catalog.
Can I order online with my catalog?
Sure! In your catalog, locate the item number printed by the product you want to order. This will be a combination of letters and/or numbers. Go to www.fingerhut.com and type in the item number into the search box and simply select the search icon or hit enter from your device.
During checkout, you’ll have the option to enter your catalog number to receive catalog offers, such as deferred payments, and more.
When will I get my next catalog?
We send catalogs to customers a few times throughout the year! These mailed catalogs are sent to customers who have placed recent orders. Keep in mind our catalog shows only a small part of the huge selection of products we offer. To browse our full assortment, visit our website at www.fingerhut.com.
Can I order from a friend's catalog?
Sure! You may order from any Fingerhut catalog, however some offers including promo codes, pre-approved credit and deferred payment offers may only be used by the person named on the catalog.
How can I continue to receive catalogs?
By shopping with us and making your payments on time, you'll keep getting our great catalogs with exciting new items and great deals!
Can I send my catalog order by mail?
We no longer offer the option to mail in your order. This process added two additional weeks of wait time for our customers to receive their mail-in orders, and our goal was to speed this up as much as we could! You may place your order online at www.fingerhut.com or by calling us at 1-800-233-3588, 7:00am-10:00pm CT, 7 days a week. Please note: You can contact Customer Service Team to request a paper catalog here.
Product Information
I purchased an extended warranty or Service Plan. How do I file a claim?
Please contact Asurion Service Plans at 1-866-813-2931 or at asurion.com/fingerhut as they are the company that is providing the Service Plan. They are open 24 hours a day, 7 days a week. An agent there can work with you to initiate your claim.
Can I get an Extended Warranty for my product?
On many products, yes! You can protect your purchase and add to your peace of mind with an extended Service Plan. You can add a Service Plan during your product purchase, or within 30 days of your purchase.
The Service Plan begins after the manufacturer warranty expires. If your product fails for any covered reason, it will cover parts and labor or will replace your product at no extra cost.
Our Service Plan includes:
Full Coverage for Parts and Labor.
Extends any Manufacturer's Warranty.
No deductibles. No hidden charges.
A great value with retail prices as low as $6.99.
To purchase a Service Plan after your initial purchase, simply call Customer Service at 1-800-964-1975 7:00am-10:00pm (CT), Monday- Friday.
Service Plans are not available in Virgin Islands, Guam, American Samoa, Federated States of Micronesia, Marshall Islands, Northern Mariana Islands or Palau.
What is a Manufacturer's Warranty?
Many of our products are covered by the manufacturer for different periods of time. If your purchase is covered by a warranty, the information will arrive with your product along with manufacturer contact information.
Spanish Language Website
Will you have a Spanish language website in the future?
While we have decided to discontinue the Spanish language version of the website, there remains the possibility that we will have a Spanish language website in the future. We will continue to remain committed to serving our Spanish speaking customers.
Where is the Spanish language website?
We are very committed to serving our Spanish speaking customers. However, due to low traffic, we have decided to discontinue the Spanish language version of www.fingerhut.com. We found that the majority of our website users utilized the English language version of the site.
¿Dónde está la página web en español?
Estamos dedicados a servir nuestros clientes de habla hispana. Sin embargo, debido a tráfico bajo, hemos decidido descontinuar la página web de fingerhut.com en español. Descubrimos que la mayoría de los usuarios de la página web usan la versión en inglés.
¿Tendrán una página web en español en el futuro?
Aunque decidimos descontinuar la versión de nuestra página web en español, existe la posibilidad de que tengamos una página web en español en el futuro. Continuamos dedicados a servir nuestros clientes de habla hispana.