SafeLine Account Protection
When or how do I activate my SafeLine® benefits?
The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here. You can initiate a benefit by calling SafeLine Services at 1-800-701-2546 or by visiting the service website at safelinesupport.fingerhut.com. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit.’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to safeLinesupport@fingerhut.com, faxing to 1-888-633-0674, or mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.
How does SafeLine® "cover my current month's minimum payment" on my account?
The term "cover your current month's minimum payment" applies when your benefits are approved for a qualifying event, like involuntary unemployment or having a disabling accident. This means that WebBank will credit the current month's minimum monthly payment of principal and interest due (referred to in the SafeLine Terms & Conditions as "Monthly Benefit Payment"), which does not include any past due or delinquent payments, on your credit account during the benefit activation period. You will not be required to make a payment on your credit account while your benefits are active. In addition, late, over limit, and SafeLine Account Protection Plus fees will not be assessed during a billing period in which benefits are active. Your account will be suspended, which means you will be unable to use your credit account while benefits are activated. Interest will continue to accrue on your outstanding balance, and during those billing periods no reports reflecting a deteriorating credit status with us will be sent to any credit reporting agency
How do I initiate a SafeLine® claim/benefit?
The best place for an overview of SafeLine Plus benefits is the SafeLine Account Protection Plus Plan Contract which would have been mailed or emailed to you when you enrolled in the program. You can also obtain a copy of the SafeLine Account Protection Plus Plan Contract by clicking here. You can initiate a benefit by calling SafeLine Services at 1-800-701-2546 or by visiting the service website at safelinesupport.fingerhut.com. The service website for SafeLine will have an option on the left side that you can choose titled ‘submit a benefit.’. Once your benefit request is opened, a benefit activation application will be sent to you. You can return the completed Benefit Activation Application, along with any required documentation, to us for review by uploading to the website, emailing to safeLinesupport@fingerhut.com, faxing to at 1-888-633-0674, or by mailing it back to SafeLine Services, P.O. Box 740237, Atlanta, GA 30374-0237. Upon receipt, SafeLine Services will review the benefit request and follow up with you regarding your benefit status.
When will coverage start once I have enrolled in SafeLine®?
When you enroll, you will receive a SafeLine Account Protection Plus Plan Contract with all the Terms and Conditions via e-mail and/ or mail within 5-7 business days. You must be enrolled and have met the wait period before being eligible for benefits. Events that occur before enrolling in the program or during the wait periods are not eligible for benefits. The wait periods for SafeLine Account Protection Plus are one month for hospitalization, unpaid leave of absence, covered major life event, or disability and at least three months for unemployment or death (except in the event of accidental death which is covered during the first 90 days). Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.
I want to cancel SafeLine®
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting safelinesupport.fingerhut.com and choosing the option to cancel, by calling SafeLine Services at 1-800-701-2546, or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.
There is a SafeLine® Account Protection Charge on my account, what is this?
Fingerhut credit account holders are able to take advantage of the optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.
What is SafeLine® Account Protection Plus?
SafeLine Account Protection Plus is an optional program offered by WebBank. SafeLine can help reduce stress and worry should the unexpected happen like getting laid off, becoming disabled or hospitalized, or experiencing a covered major life event. When a covered event happens, SafeLine may make your current month's minimum payment so you don't have to worry about it for three (3) to twelve (12) months depending on the benefit coverage. The program may also waive your entire balance, up to your credit limit, in the event of your death, bankruptcy, foreclosure or for extended disability, unemployment, or hospitalization. SafeLine Plus costs just one dollar and eighty-nine cents ($1.89) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.
What is this charge I don't remember authorizing?
Fingerhut credit account holders are able to take advantage of this optional SafeLine® Account Protection Plus program from WebBank. This program provides protection in the case of hospitalization, covered major life events, unpaid leave of absence, involuntary job loss, disability, or even death. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits or limitations. You may have elected to enroll in this program when you applied for your Fingerhut credit account issued by WebBank or through communications via the My Account page, your statements, through an email, or while you were ordering. You may cancel at any time.
How can I enroll in SafeLine®?
It's easy. You can simply click on the "Yes, I want to enroll" option when reviewing your account information on the My Account page (click on the SafeLine link), when placing an order online - the SafeLine offer may be available after checkout, or when calling Fingerhut's order line at 1-800-233-3588 from 7:00am to 10:00pm Central Time 7 days a week.
You may enroll in this coverage at any time when you are a WebBank/Fingerhut credit account customer in good standing. However, SafeLine is not currently available to customers in: FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a benefit is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.
Am I eligible for SafeLine® if I am retired or self-employed?
If you are unemployed, self-employed or retired at this time, you would not be eligible for the Unemployment or Leave of Absence Benefits. However, if you chose to enroll, you could be eligible for other covered events under SafeLine® Account Protection Plus, such as, a disability preventing you from performing a daily acts of living as certified by your doctor, hospitalization, a change in your primary residence, and other major life events. In the event of death, bankruptcy, and foreclosure, your balance could be paid in full up to your available credit limit. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits. Note that SafeLine Account Protection Plus costs the same to you regardless of whether you are eligible for only some of the benefits. Review the Terms and Conditions carefully to determine whether you are eligible for coverage before purchasing SafeLine Account Protection Plus. You may cancel your enrollment at any time.
Am I eligible for SafeLine® if I am disabled?
If you are currently disabled, you would not be eligible for the disability benefit for your current disability event. However, if you chose to enroll, you could be eligible for other covered events under SafeLine® Account Protection Plus, such as, a unemployment, hospitalization, a change in your primary residence, natural disaster, and other major life events. In the event of death, bankruptcy, and foreclosure, your balance could be paid in full up to your available credit limit. Refer to the SafeLine Account Protection Plus Plan Contract for complete details, including eligibility requirements and coverage benefits. Note that SafeLine Account Protection Plus costs the same to you regardless of whether you are eligible for only some of the benefits. Review the Terms and Conditions carefully to determine whether you are eligible for coverage before purchasing SafeLine Account Protection Plus. You may cancel your enrollment at any time.
How do I get SafeLine® charges removed?
SafeLine® Account Protection Plus is an optional benefit on your account and you may cancel at any time. You can cancel your coverage by: visiting safelinesupport.fingerhut.com and choosing the option to cancel, by calling SafeLine Services at 1-800-701-2546, or by writing to SafeLine Services, P.O. Box 740237, Atlanta GA 30374-0237. If you cancel from the program during the first sixty (60) days after enrolling, your account will be credited for any fees billed. If the cancelation is after the first 60 days, if no benefits were honored, at the time of cancelation your credit account could be refunded the current month's SafeLine fees.
If you have contacted SafeLine Services and have been advised a credit will be issued to your account, please allow up to two billing cycles from the date of contact for the credit to appear on your statement. If two billing cycles have passed, please contact us by email at Safelinesupport@fingerhut.com or call us at 1-800-701-2546 for further assistance.
What is the cost of having SafeLine®?
SafeLine costs just one dollar and eighty-nine cents ($1.89) per month for every hundred dollars ($100) outstanding on your credit account statement at the end of each monthly billing cycle. If you don't have a balance outstanding on your statement, you don't have to pay anything and your coverage remains in effect.
Who can enroll in SafeLine®?
You may enroll in this coverage at any time when you are a WebBank/Fingerhut credit account customer in good standing. However, SafeLine is not currently available to customers in: FM, MH, PW or UM. Your choice whether to enroll or not will not affect any existing credit agreement with WebBank. Additional information may be required before a benefit is paid. Please refer to the SafeLine Account Protection Plus Plan Contract regarding eligibility requirements, conditions, and coverage exclusions.