Returns

Most items can be returned or exchanged in original condition within 60 days from the date the order is placed. Please see the list of items below, which need to be returned within 30 days of the date of order, have additional restrictions, or are final sale.

Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. All other returns will be charged return postage or shipping fees, which will be deducted from your total refund amount.

Items that are damaged and not returned in original manufacturer's packaging may be denied a refund or exchange. Products sold in sets must be returned as complete sets; partial returns will not be accepted. Digital downloads, all Clearance sales, the Ninja Thirsti Drink System, face masks and hand sanitizer are final sale and not eligible for return or exchange. Personalized/customized products may be returned for credit if they are damaged or defective only; exchanges are for the exact item only.

Mattresses, mattress sets, box springs, and foundations that are delivered through our Premium In-Home Delivery (Ship Codes O-R) must be inspected upon delivery, before removing the packaging, and signing a shipping receipt. These items can only be returned for a refund if unopened and delivery is refused.

Other mattresses, mattress sets, box springs and foundations (Ship Codes A-N) can only be returned if they are unopened, defective, or damaged within 30 days of the order.

The following items can be returned or exchanged in original condition within 30 days from the date of the order as specified:

• Computers, televisions, tablets (and other devices that connect to the internet), camcorders, digital cameras, video game systems, drones, air conditioners, air purifiers, heaters, generators, air mattresses, and holiday decorations.
• Cell phones can be returned or exchanged only if unopened, defective or damaged.
• Music, movies, video games, and software must be returned unopened with the factory seal intact and exchanges are for identical items.

Product concerns beyond the return period must be handled under the manufacturer's warranty, when applicable. Manufacturer information can be found in your product manual, and if not found there, or if a manual is not included, please check our Manufacturer Contact Information list here.

For items covered by your extended protection plan purchased through Fingerhut, you may refer to your extended protection plan coverage. For additional questions regarding your extended protection plan, you may visit the plan provider, Asurion, at www.asurion.com/fingerhut or 1-866-813-2931.

NOTE: While your return or exchange is being processed it’s important to pay the minimum amount due according to your monthly billing statement. If you used your WebBank/Fingerhut Credit Account or your WebBank/Fingerhut FreshStart Credit Account and the minimum payment is not received, you may be assessed late fees and that may negatively affect your credit bureau reporting.

If your item is eligible for return, just follow these easy steps:

1. For your convenience, you can initiate a return at fingerhut.com. Just sign into your account and go to our Returns Center. Select your order, and follow the directions to process your return.
2. Looking to make an exchange?
   If you would like us to exchange your item, make sure to also fill out and include the exchange section on the packing slip you received in your original package indicating the details of the new item you’d like to receive.
3. Make sure to retain your email confirmation to track your return.

IMPORTANT: With all products powered by a combustion engine, you must void the fuel tank of all liquid and fumes prior to mailing. Broken glass cannot be returned. Bottles containing flammable liquids (perfumes, canisters) must be tightly sealed before mailing your return.

NOTE: Damaged and defective cell phones that are eligible for return, as stated in our Return Policy, should be returned in the condition as they were received; this includes restoring to manufacturer settings.

Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. For all other returns, a $7.95 shipping fee will be applied, when using our prepaid return label.

Please note, for oversize or heavy items (shipping codes O - R), a $50 shipping fee will be applied to returns for refund. Prepaid return labels are not available for oversize or heavy items (shipping codes O-R), or for Fingerhut FreshStart accounts. For FreshStart returns, just sign into your account, go to our Returns Center, and follow the instructions to start processing a return. For help with returning your oversize or heavy items (shipping codes O-R), please contact Customer Service.

We’d like a chance to make this right. If your item arrived damaged, defective, or is not what you ordered, and it is eligible for return, you can use a prepaid return label to return or exchange your item. Please click here for instructions, and refer to the return policy above for exceptions.

Product concerns beyond the return period must be handled under the manufacturer’s warranty, when applicable. Manufacturer information can be found in your product manual. If not found there, or if a manual is not included, please check our Manufacturer Contact Information list here.

Return postage or shipping fees are the responsibility of the customer, except for damaged or defective items, duplicate items or items that you did not order. Determination of product condition is subject to our inspection. All other returns will be charged return postage or shipping fees, which will be deducted from your total refund amount.

Please note, for oversize or heavy items (shipping codes O - R), a $50 shipping fee will be applied to returns for refund. Prepaid return labels are not available for oversize or heavy items (shipping codes O-R). For help with returning your oversize or heavy items (shipping codes O-R), please contact Customer Service.

If you return an item that was discounted when purchased as part of a promotion, you will be credited for the item, less any discounts received.

If you process your return through the Returns Center, we will send you an email with a tracking link for your return.

It typically takes up to 15 days from the time you mail your item to us to receive it and credit your account. If the request is approved and you have provided us with your email address, we will email you when your account has been credited or an exchange order has been placed.

If it has been more than 15 days since you returned your package, and it has been at least 5 days since your package was last scanned per tracking information, please download an affidavit form to assist us with researching your returned package. Once you have filled the form out, email it back to us for faster service. We will conduct an investigation and respond to you typically within 3 business days to let you know the result of our investigation. Download a Return Affidavit.